Navigating the complexities of Microsoft Azure can sometimes require specialised expertise beyond the capabilities of in-house teams. Whether you’re facing an urgent technical issue, need help optimising your infrastructure, or want assistance with deploying new services, our Azure Expert Support Service is here to help.

Designed to function as an extension of your team, we provide on-demand, third-line support for your most complex Azure challenges.

Key Benefits:

• On-Demand Expertise: Access specialized Azure professionals when you need them—without the overhead of maintaining an in-house team.
• Faster Issue Resolution: Reduce downtime and improve response times by leveraging our deep technical expertise and experience with complex Azure configurations.
• Flexible Engagement: Whether it’s a one-time project, urgent troubleshooting, or ongoing support, we adapt to your needs and provide the level of assistance required.
• Enhanced Operational Efficiency: Focus on strategic initiatives while we handle the intricate technical details of your Azure environment.

What We Offer:

1. Advanced Troubleshooting & Issue Resolution
   Solve complex Azure issues faster with our team of Azure engineers. We identify root causes, resolve critical incidents, and get your environment back to optimal performance.
2. Architecture Reviews & Optimisation
   Need a second opinion on your cloud architecture? We perform in-depth reviews and provide actionable recommendations for enhancing security, performance, and cost efficiency.
3. Deployment & Configuration Support
   Get support for deploying new services, reconfiguring existing ones, or rolling out complex integrations within your Azure environment.
4. Performance & Cost Optimisation
   Ensure your Azure environment is running efficiently. We analyse your resource usage, identify optimisation opportunities, and help you implement changes that reduce costs and enhance performance.

When to Use Azure Expert Support:

• Unresolved Issues: When your internal teams can’t resolve an Azure issue, our experts provide the advanced knowledge required to find a solution.
• Complex Projects: Need assistance with advanced configurations, migrations, or new service deployments? We step in to provide guidance and execution.
• Strategic Consulting: Benefit from our expertise in Azure best practices, helping you make informed decisions about your cloud infrastructure.

When to Use Azure Expert Support:

• Unresolved Issues: When your internal teams can’t resolve an Azure issue, our experts provide the advanced knowledge required to find a solution.
• Complex Projects: Need assistance with advanced configurations, migrations, or new service deployments? We step in to provide guidance and execution.
• Strategic Consulting: Benefit from our expertise in Azure best practices, helping you make informed decisions about your cloud infrastructure.

Flexible Engagement Models:

Ad-Hoc Support: Pay-as-you-go support for one-time issues or short-term projects.

Support Retainer: Monthly or quarterly retainer options that provide priority access to our Azure experts.

Project-Based Engagements: Fixed-scope engagements for specific projects like architectural reviews, optimisations, or new service deployments.